10 free, exam-style CRM/CRA (CRM/CRA) practice questions with answers and explanations. No signup required. Work through them below, then take the full free CRM/CRA practice test to study every exam domain.
A flood destroys a company's only copy of its current customer contracts and accounts-receivable ledgers, and billing stops completely until they are recovered. In records management terms, these records are best classified as:
Correct answer: A - Vital records
A department keeps a printout of a policy at the front desk for quick reference, while the signed, authoritative version is maintained by the corporate secretary. The front-desk printout is considered the:
Correct answer: C - Convenience copy
An organization's continuity plan requires it to resume critical operations within a few hours of a disaster. Which recovery facility is designed to make that possible?
Correct answer: A - A hot site, fully equipped and operational for immediate takeover
In the Electronic Discovery Reference Model (EDRM), which stage immediately follows Identification?
Correct answer: B - Preservation
Information that captures how the pages, chapters, and embedded files of a complex digital document relate to one another is an example of which type of metadata?
Correct answer: D - Structural metadata
A records series is scheduled for routine destruction this month, but the legal department has just placed a hold on it because litigation is anticipated. The records manager should:
Correct answer: A - Suspend the scheduled destruction until the legal hold is formally lifted
A records center receives 500 retrieval requests in a month and successfully locates and delivers 475 of them. The resulting 95% is a measure of the center's:
Correct answer: C - Retrieval efficiency ratio
An organization brings a new electronic records system online while keeping the legacy system running at the same time, so that outputs can be compared before the old system is retired. This implementation approach is called:
Correct answer: D - Parallel conversion
A user wants to retrieve every record that mentions "contract" while excluding any record that also mentions "draft." Which search construction accomplishes this?
Correct answer: B - contract NOT draft
Which international standard is the framework dedicated specifically to records management, setting out how to create and maintain authentic, reliable, and usable records?
Correct answer: C - ISO 15489
Practice hundreds more CRM/CRA questions with instant scoring, weak-area drills, and full exam simulations.